CFN Japan Merchant Back Office - Japanese Speaking Customer Care Professional

CFN Japan Merchant Back Office - Japanese Speaking Customer Care Professional

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

An exciting opportunity exists for a highly motivated and quick-learning Japanese Speaking Customer Care Professionals to join a collaborative and supportive team. As part of the Customer Fulfillment Network team, you will strive to provide premium customer experiences every day.  

How will you make an impact in this role?

In this role you will be responsible for:

• Providing outstanding service to our Merchants based in Japan


• Handling various ad-hoc requests from our Merchants such as account setups, account maintenance, payments and reconciliations, terminal enablements.


• Handling situations which may require adaptation of response or extensive research according to customer/Merchant response.


• Using computerised system for tracking, information gathering, and/or troubleshooting.


• Understanding the organisation and various products/services we offer


• Problem solving, assessing the needs of Merchants and suggesting/promoting alternative products or services.  
  

Minimum Qualifications:

• Excellent verbal & written communication skills in Japanese and English


• Target driven and take accountability for your work, whilst working in a fast paced metric driven environment


• Excellent analytical, time management, organisational and strong decision-making skills required


• High attention to details with an agile problem solving mindset


• Ability to quickly learn and utilise multiple tools and technology in servicing environment


• High influencing skills when dealing with escalated issues, using strong relationship management and conflict resolution skills to effectively liaise across teams


• Ability to own customer issues through to resolution, overcome challenges and know when to seek assistance, match creative solutions to the needs of the customer and clearly explain outcomes to them


• High accountable, motivated, and positive mindset


• Team player with ability to effectively deal with shifting priorities and high work volume unsupervised.
  

カスタマーケアプロフェッショナル-バックオフィス

道を切り開いて進みましょう。私たちが支援します。

適切な支援があれば、人もビジネスもすばらしい成長を遂げることができます。Team Amexの仲間になると、顧客、コミュニティ、従業員 相互を支援するという揺るぎないコミットメントを抱いた、多様性に富んだグローバルな業員コミュニティの一員になります。当社には学び、成長する機会があります。公私共に皆さんをサポートする福利厚生、プログラム、柔軟な働き方により、自分だけの有意義なキャリアジャーニーを作り上げられるよう支援しているからです。

アメリカン・エキスプレスでは、皆さんの貢献、リーダーシップ、影響力は適切に評価され認められます。すべての従業員に、会社の成功を分かち合う機会があります。当社の価値観、そして世界最高の顧客体験を日々提供するという力強い支援の約束の実践に努め、チームとしての成功を共に目指しましょう。誰もが認められ、その声が届き、真に帰属していると感じられるような環境において、最大な誠実さを持って成し遂げます。

Team Amexの仲間になり、共に道を切り開きましょう。

意欲的で学習意欲の高い日本語カスタマーケア担当者を募集しています。カスタマー・フルフィルメント・ネットワークチームの一員として、日々優れたカスタマー・エクスペリエンスを提供することができるでしょう。

業務内容と責任:

• 日本の加盟店に優れたサービスを提供


• アカウント設定、アカウントメンテナンス、支払い、照合、端末の有効化など、加盟店からの様々なリクエスト処理


• 顧客や加盟店の対応に応じての調査


• 追跡、情報収集、トラブルシューティングのためのコンピューターシステムの使用


• アメリカン・エキスプレスが提供する様々な商品やサービスの理解


• 問題解決、加盟店のニーズの評価、代替商品またはサービスの提案/促進
  

必要条件:

• 日本語と英語での優れた会話および読み書きのコミュニケーション能力


• 目標達成を重視し、自分の仕事に対して責任を持つことができる方


• 優れた分析力、時間管理能力、組織力、強い意思決定力を有する方


• 機敏な問題解決思考を持ち、細部にまで気を配れる方


• サービス環境で複数のツールや技術を迅速に習得し、活用できる能力


• 問題対処の際のチーム間での効果的な協力ができる方


• 問題解決、課題克服、支援を求めるタイミングを見極め、顧客のニーズに合った解決を提供し、その結果を顧客に明確に説明する能力


• 責任感、やる気があり、前向きな考えの方


• 優先順位の変化や大量の作業を効果的に対処する能力

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Bonus incentives 


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid or onsite arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.