Check-in & Check-out Manager & Receptions - Urgent

About us

We are a fast-growing short-term rental company that helps make our guests' trips to Malaysia memorable by offering cozy and clean apartments. We take pride in providing a welcoming and comfortable home away from home. What makes us special is our supportive team and the positive work environment we've built. We encourage everyone to share knowledge and learn together, creating a place where you can grow both personally and professionally. Our business is a great place to work if you enjoy teamwork, helping others, and being part of a community that values your contributions. Join us to be part of something special!

Qualifications & experience

• Experience in the hospitality industry is a plus.
• Proficiency in Bahasa & English, additional languages are a plus

Tasks & responsibilities

• Review daily arrival lists to prepare for welcoming guests. Initiate communication with arriving guests through messengers and emails to provide necessary information and support.
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience. Collect payments and deposits from guests as needed during check-in. Hand over keys to guests upon arrival and collect them during check-out.
• In person respond to guest inquiries and provide answers to their questions.
• Respond to guest inquiries received via WhatsApp, email or any other communication channels.
• Conduct check-out inspections to assess the condition of the property.
• Contact guests with future reservations to provide them with necessary information about their upcoming stay.
• Analyze payment data and track any outstanding balances.
• Answer incoming phone calls and assist callers with their inquiries.
• Coordinate with the housekeeping team to prioritize room cleaning for early check-ins.

Benefits

• EPF and SOCSO
• Benefits include easy shift changes with colleagues for added flexibility in your schedule