Claim and Audit Administrator

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At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Position Summary :

You are responsible to manage, review and processing claims submitted by contractors with company’s claim portal and workflow system. Ensure the claims process in time and accurate payment to contractors. In addition, your role require to ensure all audit and claim processes adhere to company’s policies and legal requirements. 

Key Responsibilities :

• Maintain comprehensive and organized records of all claims and audit activities. Document audit findings and ensure proper storage of evidence and supporting documentation for easy retrieval of information when needed.
• Communicate with contractors and internal departments to address and resolve issues related to claims or audit findings and clarify details. Provide clear and timely updates on the status of claims and audit processes.
• Prepare regular reports on claims activity, audit findings, and compliance status for management and other stakeholders.
• Identify trends, patterns, and anomalies in claims and audit data. Provide insights and recommendations based on data analysis to improve processes and prevent future issues.
• Propose and implement enhancements to increase efficiency, accuracy, and customer satisfaction
• To proactively identify areas for service and procedural improvement and make recommendations to the Team Leader.
• Any other duties assigned by Team Leader and management. Which include assisting other colleague or ad hoc project or assignment.

Key Requirements : 

• Diploma or Degree holder in Telecommunications Engineering or equivalent.
• Minimum 1 year working experience in servicing industry. 
• Fresh graduate is encouraged to apply.
• Conscious with details and quality.
• Proactive & have great sense of urgency.
• Ability to perform in a fast paced environment & work well under pressure.
• Flexible in doing extended work hours if need be. 
• Great flexibility to undertake any other tasks assigned from time to time.

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Telecommunications & Internet Service Providers

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

Cultivate A Growth Mindset

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.'

Operate With Integrity

We operate with integrity, and the highest ethical standards, doing what’s right and not what’s easy.

Make Customers First

We are passionate about delivering the best customer experience and every interaction counts.

Teamwork is at the heart of our successes and something we maximise because great things happen when we work together.

Innovate with a Challenger Spirit

We innovate with a challenger spirit, not stay safe and rely on old ways and processes, but to do things differently, push boundaries, and create a better world for future generations.

Take Ownership

We take ownership, follow up on commitments to deliver impact and be the best of us.

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

Cultivate A Growth Mindset

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.'

Operate With Integrity

We operate with integrity, and the highest ethical standards, doing what’s right and not what’s easy.

Make Customers First

We are passionate about delivering the best customer experience and every interaction counts.

Teamwork is at the heart of our successes and something we maximise because great things happen when we work together.

Innovate with a Challenger Spirit

We innovate with a challenger spirit, not stay safe and rely on old ways and processes, but to do things differently, push boundaries, and create a better world for future generations.

Take Ownership

We take ownership, follow up on commitments to deliver impact and be the best of us.

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What can I earn as an Administration Officer

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