Claims and Commercial Coordinator (Mandarin Proficiency)

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

This role is central to ensuring the smooth review, administration, and execution of contracts across our global operations. While the position is open to fresh graduates, candidates with prior experience in contract administration or contract management will have an advantage.

Contract Review & Quality Assurance

• Verify that all contract-related information submitted by the business meets established standards. Return incomplete or incorrect submissions for revision and guide stakeholders on required improvements.

Coordination with GF Legal

• Allocating legal/contract matters to GF legal & managing LCR approvals including escalations to GF and other Toll senior management as per the GF Delegations of Authority (DOA) Matrix  

Contract Administration & Execution

• Administration of contracts through to execution, identifying the authorised signatory/director(s) to sign per jurisdiction in line with the DOA signing authorities 

Problem Solving & Stakeholder Support

• Initiate own efforts to quickly overcome problems to meet urgent requirements, deadlines, and special requests. These may involve business unit stakeholders, other group functions and escalations with GF Teams and Toll senior management structure. 

Workload Management & Team Collaboration

• Plan and prioritise your own tasks effectively while working within a high-performing team. Coordinate with internal and external parties to ensure the effective processing of GF claims and contracts on daily basis. 

Claims Management

• Support the administration and management of global loss and damage claims across Toll Group.

What You'll Need to Succeed:

• Having a Diploma/Bachelor Degree in a relevant field or equivalent qualification. Fresh graduates are welcome to apply.

• Exceptional communication and interpersonal skills, enabling you to build strong relationships across diverse cultures and teams.

• Intermediate proficiency in Microsoft Word and Excel.

• High attention to detail and a commitment to delivering accurate work under time pressure.

• Prior experience in freight forwarding or contract management is a plus.

• Fluency in English and Mandarin to effectively liaise with global partners and customers.

• Flexibility to provide occasional support during public holidays or when there's a specific business need.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com