Client Account Manager (Junior) - (6mth - Contract)

GrowthDesk is a Data Company. We help enterprise clients collect, validate, own and utilise customer and transactional data for growth. Through our flagship solutions: Through our flagship solutions—DREA (real estate) and SKALE (retail/FMCG)—and our award-winning in-house agency, GrowthDesk Studios, we work with regional brands to unlock the full potential of digital data.

At the heart of GrowthDesk is a culture of innovation and collaboration. We are a team of young, talented individuals who push boundaries and solve tough problems. If you are a self-starter who thrives in a vibrant and fast-paced environment, you’ll fit right in.

Read more about GrowthDesk: https://growthdesk.com

We are looking for a sharp, organized, and highly empathetic Account & Project Coordinator. You will be the vital bridge between our clients and our internal specialist teams (Creative, Strategy, Media, and Production).

(6-month Maternity Cover with Opportunity to Convert into a Permanent Role)

What you will be doing:

• Client Relationship Management: Manage day-to-day communications with professionalism and clarity. You are the first point of contact, ensuring clients feel heard and responded to promptly.

• Master of the Brief: Gather client requirements and translate them into well-structured, actionable briefs. You’ll own the briefing process, ensuring our internal teams have every piece of info they need (objectives, audience, mandatories, and timelines) to succeed.

• Feedback Champion: Capture and document client feedback accurately. You’ll ensure that revisions are unambiguous so that our creative and technical teams can execute accurately.

• Project Orchestration: Coordinate timelines and approvals across multiple stakeholders. You will maintain status documents and trackers religiously to ensure we hit every milestone.

• Risk Mitigation: Proactively flag risks regarding scope, timing, or missing information. You don’t just spot problems; you propose solutions early.

• Meeting Excellence: Support the team with seamless meeting preparation, including agendas, detailed notes, and aggressive follow-up on action items.

• Quality Control: Act as the final line of defense to ensure work is delivered on time and meets the high-quality standards GrowthDesk is known for.

Qualifications (Must Haves)

• Experience: 1–2 years of client-facing experience (Agency, Marketing, PR, Events, Customer Success, or Account Support).

• Language: Exceptional spoken and written English. You should be comfortable writing polished, professional client emails and concise summaries.

• Attention to Detail: An eagle eye for detail. You spot the missing mandatory, the inconsistent font, or the gap in a timeline before anyone else does.

• High EQ: High empathy and emotional intelligence. You can manage client expectations and handle tough feedback tactfully and gracefully.

• Organization: Strong time management skills. You are comfortable juggling multiple tasks in a fast-paced "startup" environment.

• Accountability: You are proactive and reliable. When you say you’ll "close the loop," the team knows it’s done.

Additional Information

• Growth Mindset: Work with a team that believes in cultivating growth and continuous learning.

• Autonomy: We operate with a flat hierarchy. You’ll have a high level of autonomy and the opportunity to make a real impact.

• Perks: Quarterly profit sharing/bonuses, competitive leave, and a happy, supportive work environment.

Think you’ve got what it takes to be part of the GrowthDesk family? We can’t wait to have you onboard!