The Customer Support and Client Coordinator plays a key role in ensuring an exceptional client experience from first contact through ongoing service delivery. This position combines client -facing responsibilities with administrative and operational support to ensure smooth day -to -day centre
operations. The role requires empathy, strong communication, and the ability to coordinate effectively across departments in a fast -paced, service -oriented environment.
Key Responsibilities
1. Client Support & Coordination
â Serve as the first point of contact for client enquiries and intake.
â Guide families and clients through the service process, including consultation scheduling and follow -ups.
â Provide clear information about services and ensure a warm, client -centred experience at every touchpoint.
â Respond promptly to internal and external enquiries via email, phone, and in -person interactions.
â Schedule, register, and update client appointments and records accurately.
â Manage client invoicing and payments, ensuring timely processing and proper documentation.
â Maintain and update client databases to ensure completeness, accuracy, and confidentiality.
â Collaborate with clinical and administrative teams to ensure effective client coordination and seamless service delivery.
Administrative & Operational Support
â Perform general administrative tasks to support the efficient daily functioning of the centre.
â Contribute to facility upkeep and resource management to ensure a comfortable and professional environment.
â Assist in vendor coordination, procurement, repair and service requests, and report preparation.
â Support cross -functional coordination across departments to enhance workflow and operational efficiency.
Marketing and Digital Support
â Support marketing campaign planning and execution across digital and social media platforms (Facebook, Instagram, LinkedIn, Twitter, Blog, Email).
â Assist in creating engaging written, visual, and video content for marketing channels.
â Ensure regular updates and maintenance of social media platforms and the company website.
â Contribute ideas to enhance the centre’s online presence and community engagement.
Requirements
â Diploma or Degree in Healthcare Management, Psychology, Business Administration, or a related field.
â Strong communication and interpersonal skills with the ability to build rapport and handle sensitive client situations with empathy and professionalism.
â Highly organised, detail -oriented, and proficient with digital tools and office systems.
â Experience in educational, clinical, or client service environments is an advantage.
â Empathetic, service -minded, and team -oriented, with a genuine passion for supporting clients’ wellbeing.
â Excellent written and verbal communication skills in English and Bahasa Malaysia.
â Strong multitasking and problem -solving abilities; able to adapt to changing priorities.
â Proactive and independent, with strong initiative and accountability.
â Proficient in Microsoft Office Suite, Google Workspace, and basic CRM or scheduling tools.
â Prior experience in customer support, client coordination, or administrative roles is preferred.
â Familiarity with social media platforms and basic marketing concepts will be an advantage
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