Client Relationship Manager - China

Your role at Exness:

A member of the specialized client-facing department focussed on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.

You will:

• Qualify and onboard existing clients to the premier / high value program.


• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.


• Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.


• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.


• Assist the clients to get the trading strategy advice from the strategic market analyst.


• Stay informed on the regulatory changes and trading news to  keep the clients updated on the market conditions. 


• Engage with the client following the sales process and practices defined for that opportunity.


• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner


• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged


• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively


• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raised by clients, CSEs or commercial team


• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices

What makes you a great fit:

• Excellent communication both verbal and written in Chinese and English.


• Excellent convincing and influencing skills.


• Persistence and critical thinking skills.


• Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.


• Experience working with Salesforce, Tableau and other reporting tools.


• Graduating with a Bachelor degree is compulsory.


• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines


• Able to work in a team and individually when need be 


• Willingness to travel for Business Trips.

What we offer along the way:

• Competitive and attractive compensation


• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.


• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care


• Generous time off, including 21 days of annual leave and paid sick leave


• Education allowance for your children’s school and kindergarten fees


• Allowance for sports club memberships or other physical exercise activities


• Meal and transportation allowance

Your journey after applying:

1. Test task


2. Final interview (1 Hour) 

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.