Client Relationship Specialist (Malaysia)

Syarikat : Justmarkets

Jenis Pekerjaan : Sepenuh Masa

Malaysia

Penerangan Pekerjaan - Client Relationship Specialist (Malaysia)

Responsibilities

Identify potential leads and understand their needs to drive new activations

Provide tailored product/service walkthroughs and presentations based on customer requirements

Address objections and guide prospects through the onboarding process to ensure a smooth start in trading

Encourage customer commitment to actively use our products or services

Document customer interactions and update relevant details in the company’s CRM system

Participate in ongoing training on company offerings, processes, and personal skill development (e.g., read books, follow industry blogs)

Meet and strive to exceed KPI targets

Requirements

1+ year experience in a Customer Service, Support and/or Business Development position in a financial services company would be a plus

Ability to study new information and adapt to new spheres quickly, demonstrating a proactive approach to learning and skill development

Strong interpersonal skills, ability to communicate well at all levels within company and externally with different profiles of Clients

High level of integrity and dependability

Ability to work in a high-pressure and fast-moving global and multi-language environment

Excellent team player, able to interact effectively with various functions within the company with the ability to build consensus

Fluent proficiency in English and Malay

We offer

16 paid vacation days per year

14 paid sick leave days per year

11 days Public holidays

Medical insurance

Dental expenses reimbursement

Parking and commuting reimbursement

Professional education budget

Language learning budget

Wellness budget (gym membership, sports gear and related expenses)

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