Client Services Executive (HK Support - Cantonese Speaking) - Urgent Role

iFAST Capital is a wealth management fintech platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are looking for a Client Services Executive to be based in our KL office. This is a fantastic opportunity for career development in the financial industry. If you enjoy working in a fast-paced environment, and love solving problems, we would love to meet you!

Roles & Responsibility:

• Identify and assess customers' needs.
• Deliver excellent customer service to clients and business partners via call, email, and live chat.
• Provide accurate information and personalize services.
• Proactive in liaising with various department to resolve issues.
• Strong attention to detail and patience to client’s enquiry.
• Undertake and complete special assignments, and ad-hoc duties required by superior on timely manner.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Ideal Candidates:

• Personality traits: Attentiveness, detailed oriented, patience, empathy and trustworthy.
• Willing to learn and able to work well in fast pace environment
• Adept at performing efficiently when faced with pressure.
• Multitasking, able to prioritizes tasks and complete it efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.
• Team player and able to work in a big team.

Requirements:

• Possess a diploma or higher. Candidate graduate with Banking and Finance or equivalent background will possess higher chance for the post.
• Working experience in a contact center environment are encouraged to apply.
• Able to work multi-task and independently with minimal supervision.
• Strong sense of responsibility and sense of urgency that able to meet the crucial cut off time.
• Can-do attitude who tends to be passionate person that having the strong ownership at the work.
• Proficiency in Cantonese, good command of English and Mandarin, both spoken and written.
• Willing to work during local Public Holiday and overtime occasionally.

Perks and Benefits

• Fun: Access to a game room equipped with PS4, FIFA19, and Foosball at all times.
• Snacks & Beverages: Vending machines stocked with a variety of snacks and drinks, including fresh-brewed espresso, Americano, Latte, and more from the coffee machine. Enjoy weekly Breakfast Day and Fruits Day!
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary (well above market rate for those with the right potential!)
• Coverage: Comprehensive insurance and medical coverage.
• Allowances: Monthly sports allowance, yearly department gatherings, and welcome lunches for new staff.
• Annual Leave: Entitlement to 21 days of annual leave.

Applicants are invited to email us a comprehensive resume with the following details via "Apply Now" button with:

• Qualifications
• Skills
• Working Experience
• Expected Salary

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.