Client Services Executive, iFAST Global Bank (UK Support - Mandarin Speaking) - Growth-Minded Organi

Roles & Responsibility:

• Handle daily enquiries via phone, email and live chat in an efficient manner.
• To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
• Explain banking concepts and product features to clients.
• Identify and assess customers' needs.
• Liaise with relevant departments to resolve issues brought up by customers.
• Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
• Undertake special assignments, and ad-hoc duties required by supervisors.
• Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Good command of Mandarin and English, both spoken and written.
• At least diploma in any disciplines.
• Prior experience in a contact centre environment is encouraged to apply.
• Customer oriented with good listening, communication and interpersonal skills.
• Able to work in a fast-paced environment as well as adapt/respond to different types of inquiries.
• Candidate graduate with Banking and Finance or equivalent background will have an advantage.
• Willing to work on shift based and according to UK hours.

Perks & Benefits:

• Fun: Game room with PS4, FIFA19 and Foosball at all time.
• Snacks & Beverages: Vending machines with various snacks and drinks for you to choose. Coffee machine with fresh brew Expresso, Americano, Latte and many more at your choice. Weekly Fruits Day and Monthly Ice-cream day too!
• Yearly activities: Movie Day, Outdoor activities, Celebration during festive seasons and many more!
• Investment: 0% sales charge* if you invest through our platform.
• Remuneration package: Competitive Salary (way above market rate if you the right potential!)
• Coverage: Insurance and medical coverage
• Allowances: Monthly sports allowance, Yearly department gathering and welcome dinner for new staffs.
• Annual Leaves: 21 days
• Continuous learning and development.
• Overseas career advancement.

Applicants are invited to email us a comprehensive resume with the following details via "Apply Now" button with:

• Qualifications
• Skills
• Working Experience
• Expected Salary

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.