Client Services Partner

Key Responsibilities

• Develop and maintain strong relationships with key clients in the telecom, banking, and finance sectors
• Understand and execute the strategy for the Malaysian market to achieve revenue objectives
• Understand client needs and provide tailored solutions to meet their business objectives
• Act as the primary point of contact for clients, ensuring timely and effective communication
• Collaborate with internal teams to deliver high-quality products and services
• Identify opportunities for account growth and new business development
• Prepare and present regular reports on account performance and client satisfaction
• Identify and solve any conflicts pertaining to the business side and eliminate any misconceptions or misunderstanding
• Overseeing the preparation and implementation of RFP documentation
• Stay updated on industry trends and competitor activities to provide strategic insights
• Actively support marketing and inside sales activities as and when required
• Collecting correct data to prepare proposals in response to requests for proposals (RFPs)
• Ability to approach and develop new local partnerships

Person Specifications

• Minimum of 10 years' experience in managing client relationships within the Telecom Industry
• Proven ability to achieve and exceed sales targets, with a deep understanding of sales processes, technique and strategies
• Ability to network and adapt to different markets and cultures across Malaysia region
• Excellent verbal and written communication skills in English to creatively and effectively engage with clients, present products, and proven ability to negotiate deals
• Strong interpersonal skills to build and maintain relationships with key clients and stakeholders
• Familiarity with CRM software and other sales tools such as LinkedIn Sales Navigator and Apollo
• Ability to identify client needs and provide tailored solutions, addressing any challenges that arise during the sales process
• Competence in conducting product and solution presentations to potential clients based on their specific needs
• Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals
• Strong understanding of the Telecom, Banking and Finance sectors, including market trends, challenges, and opportunities
• Willingness to travel as required