Client Success Manager

About The Channel Company

The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes.

Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel.

The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honored to connect with you.

About the role

As a Client Success Manager, you will play a critical role as the primary point of contact for our partners; supporting and accelerating their marketing activities to drive business growth and enhance brand visibility. Leveraging your foundational marketing knowledge, you will provide essential guidance and support on various marketing tactics and strategies, serving as a central liaison throughout projects. Your responsibilities encompass assisting in the management and execution of partner marketing plans and campaigns, collaborating with all internal teams including marketing architects, digital, creative, telemarketing, and other stakeholders and ensuring alignment with business objectives.

We are seeking a proactive and results-driven Client Success Manager to join our team. The Client Success Manager will be responsible for building strong relationships with our clients, ensuring their satisfaction with our products or services, and driving value for their businesses. The ideal candidate is customer-focused, possesses excellent communication skills, and has a deep understanding of our offerings and how they meet clients' needs.

What you'll do

• Develop and maintain strong relationships with assigned clients, serving as their primary point of contact for all inquiries, requests, and issues.
• Foster day-to-day relationships with both internal and external stakeholders, ensuring all are informed and enabled to create a seamless client experience.
• Conduct regular check-ins and account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
• Maintain accurate records of client interactions, feedback, and outcomes in the project management system.
• Understand clients’ branding and messaging requirements, business objectives, and challenges to effectively manage the creation, execution, and reporting of client marketing campaigns.
• Proactively engage with clients to ensure they are maximizing the value of The Channel Company’s solutions, identifying opportunities for upsells or cross-sells, and driving expansion revenue.

Qualifications

• Bachelor's degree in business administration, Marketing, Communications, or related field.
• 4-6 years of proven experience in a client-facing role, such as account management, customer service, or related field, preferably in a technology environment.
• Excellent communication, both written and verbal, and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Strong problem-solving skills and the ability to think strategically while being agile to address clients’ evolving needs
• Knowledge of customer success principles, methodologies, and best practices.
• Basic knowledge of online and offline marketing campaign types.
• Proficiency in MS PowerPoint, Excel, and Word for creating professional presentations and documents.
• Comfortable working independently while also being a strong team player.
• Commitment to delivering exceptional customer experiences and driving customer satisfaction and loyalty.
• High level of empathy, patience, and emotional intelligence.

Ideal for Individuals Who

• Have an interest in the technology industry and enjoy staying updated on market trends and insights.
• Prefer verbal interactions and virtual collaboration, participating in daily meetings with partners and colleagues.
• Enjoy continuous learning about new marketing techniques and best practices.
• Value teamwork and collaboration to achieve common goals while also valuing autonomy in partner engagements.
• Thrive in a fast-paced, dynamic environment and are comfortable adapting to change.
• Possess a genuine passion for customer success and making a positive impact