Client Support Executive - Fintech Forex

Ultima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to 250+ CFD financial instruments, including Forex, Commodities, Indices and Shares.

You can visit our website: to understand more about our company.

Responsibilities:

• Provide exceptional customer support through phone, email, live chat, and social media.
• Assist clients with account setup, trading platform usage, funding, withdrawals, and general trading inquiries.
• Resolve client issues by troubleshooting, analyzing, and providing solutions or escalating when necessary.
• Develop a deep understanding of Forex markets, trading platforms, and related products.
• Collaborate with sales and account management teams for onboarding and account management.
• Educate clients on Forex trading topics and conduct training sessions.
• Handle client complaints professionally and escalate complex issues as needed.
• Maintain accurate records and generate reports on customer support metrics.
• Ensure compliance with regulatory guidelines and internal policies.

Requirements:

• Prior customer support experience, especially in Trading Platform working experience.
• Knowledge of Forex trading concepts and platforms.
• Excellent communication skills, both written and verbal.
• Ability to multitask, solve problems, and meet deadlines.
• Proficiency in customer support software, CRMs, and trading platforms.
• Applicant MUST able to work afternoon shift, WFH base. 

What we Offer:

• Semi-flexibility work mode.
• Close to LRT, Monorail Station, 5 mins walking distance.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a Support Executive?

Which of the following languages are you fluent in?

How would you rate your English language skills?

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