Clinic Receptionist, Consultation Clinic

SUMMARY OF DUTIES

• Ensure registration is made accordingly (patient demographic and preparation of forms).
• Fully responsible for the transaction and retrieval of case notes as requested. All transactions to or from their respective station must be documented and must not expose to public.

MAIN DUTIES

• Participate actively in any other new service that is introduced by the services.
• Participate actively in any other new service that is introduced by the services.
• Ensure registration is made accordingly (patient demographic and preparation of forms).
• Strictly maintained the confidentiality and safety of the patient at all time in the clinic, hospital and elsewhere whichever is necessary.
• Fully responsible for the transaction and retrieval of case notes as requested. All transactions to or from their respective station must be documented and must not expose to public.
• Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all time (inclusive of appointment systems, tidiness and other requirement). Attend to the needs of their customers and consultant. For new patient, explanation is highly needed.
• Clearly explain to patient all rules and requirement before and after treatment inclusive of charges.
• Ensure all cases are charged and keyed-in respectively. To monitor completeness of GL reference number i.e AIA, Mediexpress etc
• To do the collection on consultant fees and keep in the save.
• All patient with guarantee letter, insurance or Manage Care Organization (MCO) should be coordinated strictly before execute treatment wherever is necessary.
• Courtesy, efficiency and attentive must be maintained professionally at all time
• Have basic knowledge on non-clinical procedure.
• Should be familiar with the clinic hours of other doctors/ consultants and ensure that the list of doctor on-call is available.
• Must be able to cover clinic and other task if necessary. Ensure all cases are charged and keyed-in respectively.
• Ensure all activities in managing the clinic are properly & professionally documented.
• Strictly follow all rules and regulations of the issuance and transactions of Medical Certificate Book (MC) and Case Notes.
• To compile and submit all statistical report as instructed before 5th of each month or before end of 1st week of the month. Reporting on Quality Improvement Activities; Feedback Received from Clinic, Cashier and billing Services.
• To give feedback regarding cashier and finance issues ( Cancel Episode, Bil Not Generated, etc)
• Actively participate in departmental & hospital activities.
• To carry out other relevant duties  as an employee as stipulated in Occupational Safety and Health Act 1994 and Regulations. To take reasonable care at work for the safety of yourself and other persons. To co-operate with your employer or any other persons in the discharge of any duty. To wear or use any protective equipment or clothing provided by the employer. To comply with any instruction or measure or Measure on Occupational Safety and Health (OHS).
• Other Duties.  

QUALIFICATIONS REQUIRED

SPM

EXPERIENCE REQUIRED

Able to do multi-tasking.

Manage to cover any clinic with independently.