Cloud Support Engineer - Energetic Workplace

Job Overview: At TIME Cloud Services, we are committed to delivering top-notch cloud solutions and services to our clients. Our Cloud Support Engineers play a crucial role in ensuring the availability and reliability of our cloud services 24/7. We are looking for dynamic individuals who are passionate about cloud technologies and eager to grow their careers in this fast-paced industry.

Your Responsibilities: Cloud Support Engineers are the backbone of our TIME Cloud support team. They are responsible for providing technical support, managed services, and ensuring end-to-end service assurance for our Time Cloud customers. Key responsibilities include:

• Providing L1 and L2 support for Time Cloud customers.
• Proactively monitoring and reporting to Time Cloud customers for applicable solutions.
• Coordinating with L3 Support, Engineering Team & Principal to steward Incident & Service requests.
• Performing Cloud Managed Services tasks.
• Involving in the Cloud Operation lifecycle, including provisioning, maintenance, and decommissioning of cloud services.
• Participating in Cloud Project deployments.
• Reviewing, revising, and recommending SOPs to optimize cloud operations efficiency.

Your Traits: We are seeking candidates with the following traits:

• Strong interest in learning Cloud Technologies and its ecosystem.
• Keen on developing System Platform skillset.
• Reliability and overall good communication skills.
• Well-developed logical thinking capabilities to investigate and steward cases.
• Ability to work in a shift schedule.
• Excellent written and spoken English.

Your Merits: To qualify for this position, candidates must possess:

• At least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/Electrical), Computer Science, Information Technology, or equivalent.
• Experience or knowledge in System Platform, Security, Hyper Converge, or Virtualization technology is an added advantage.
• Experience or knowledge in any of the current Hyperscalers such as AWS, Google Cloud, Azure, Huawei Cloud, or Ali Cloud is an added advantage.
• Experience or knowledge in OpenStack & VMware is an added advantage.
• Experience in Software Define Network (SDN), Network Function Virtualization (NFV), Software Define Storage (SDS), & Containerization Technology is an added advantage.

Fresh Graduates are encouraged to apply

What you get:

• Cool and innovative work environment
• Work-life balance and our working hours are flexible
• We are too cool for ties. Smart casual is our game!
• We care about you and your family’s health and wellbeing
• Learning and growth opportunity
• We have an indoor slide and a cafe! How fun is that?!
• Free car park within the company compound

*Only shortlisted candidates will be notified. So, make your CV as fun and interesting as possible!