Cloud Support Engineer - Start Now

Cloud Support Engineer are responsible for ensuring maximum possible service availability and performance. To analyze problem, perform troubleshooting and incident response on network and system, communicate with various stakeholders and track problems through to resolution.

Core duties and responsibilities:

Monitor systems and network services

Cloud Support Engineer to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools.

When an issue is identified, Cloud Support Engineer work to determine the cause of the problem.

Troubleshoot issues

When a problem impact the network and system services, Cloud Support Engineer will be required to troubleshoot the problem by following the standard operating procedures.

Track all issues

While responding to incidents, Cloud Support Engineer must carefully track and document all issues and resolutions in detail.

Report incidents

When problems are too large or complex for quick troubleshooting, Cloud Support Engineer must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.

Cloud Support Engineer to maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.

Skill Set and Technologies:

• Knowledge of the working of Domain Name System (DNS)
• Management of DNS Records (A/CNAME/etc)
• Knowledge of managing Domain Names
• Management of WHOIS Contact
• Managing Name Servers
• Knowledge on Linux Systems
• Knowledge of Web Servers (NGINX)
• Installation & Configuration
• Troubleshooting
• Basic Knowledge on Networking
• Basic Knowledge on Internet Protocols
• Knowledge of Cloud Technologies will be advantageous
• Knowledge of ITIL methodology will be advantageous

Requirements:

• Good communication skills
• Ability to make timely and sound decisions
• Ability to multi-task
• Team player with good interpersonal skills.
• Customer focused
• Excellent analytical and problem-solving skills.
• Ability to understand operational work processes
• Willingness to learn new technologies
• Able to perform 12 hours rotating shift duty environment
• Candidates fluent in Mandarin are preferred as the role requires candidates to deal with Mandarin-speaking clients.

What do we provide you to succeed in this role:

• Attractive remuneration and package will be commensurate with experience and qualification
• An attractive compensation packages
• Regular work hours - 5 working days.
• Opportunities for growth and advancement awaits the successful candidate.
• Your Medical Claims Are on Us

Other Benefits

• Festival celebration & gift
• Afternoon tea, soft drinks & snacks
• so on and so forth

Are you ready to make that career shift & grow a great portfolio with us? Click the ‘Apply Now’ button and we will get in touch with you soon.