Complaints Specialist

Your role at Exness:

The Complaint Specialist’s duty is to process all complaints escalated by the customer support department within a reasonable time period (24 hours), and to provide effective solutions that ensure and maximize clients' satisfaction.

You will:

• Monitoring and tracking complaints made by clients;


• Reporting clients’ requests if the subject of a request is relating to order execution, partner reward, etc …. (hereafter referred to as ‘complaints’);


• Processing clients’ complaints while utilising all available platforms;


• Replying to clients’ requests based on the comprehensive review of a request;


• Ensuring that all complaints are processed within a reasonable time period;


• Cooperating with other departments with the purpose of solving the complaint;


• Maintaining an updated knowledge base with up to date and relevant content;


• Being able to share knowledge with Support in order to diminish the number of escalated complaints;


• Providing significant reports when required by line manager.


• Post complaints monitoring.


• Re-evaluation of complaint process for improvement.

The ideal candidate:

• Minimum 2 years working experience in Customer Service/ Sales and MUST be from Forex/Crypto trading industry.


• Good analytical skills.


• Attention to details.


• Ability to work under pressure.


• Advance understanding of order processing.


• Good knowledge of Company product as well as Internal company regulations and procedures.


• Self-motivated and highly reliable.


• Excellent attendance is a plus.

What we offer:

• Outstanding conditions for professional growth and development, work in a very fast-paced and challenging environment;


• Relocation package for the family and visa support (where applicable) 


• Medical insurance coverage for employees and immediate family members;


• Company’s contribution to training & development;


• Result-oriented approach; flexible working conditions;


• Corporate employee share scheme for all the employees.


• Possibility to be closer to your team - "Get to know Team" trip.

Your journey after applying:

1. First interview (up to 40 minutes)


2. Task Assessment 


3. Final interview with your future team (1 hour)

Application Deadline: Friday, 1st August 2025