Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact

• Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions

• Takes responsibility of task/project implementation for assigned customer engagements

• Handles provisioning of phones, sites, and create and modifies dial-plan.

• Create migration plan and migration activities coordinating with customers

• Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team

• Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans

• Builds and/or leverage test environments as required to resolve complex problems and compatibility issues

• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures).

• Acts as an initial focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies.

   Scope:

• Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs

• Typically interacts with individual contributors, managers, and customers

• Provides input to Sales team on technology solutions for customers

   Complexity:

• Works on moderately complex problems and considers relative value of several alternative solutions to potential issues before confirming a final decision as to the path forward

Minimum Qualifications:   

• Typically requires BSc Computer Science or equivalent plus at least 4 years of relevant work experience

• Fluent in Japanese is a must. (JLPT-N1 or equivalent level is highly desired)

• UC : CUCM, IMP, Unity, CUBE, VOICE Gateways, Expressway(add-on)

• Strong hands-on UC implementation work needed with good troubleshooting capabilities.

• Willingness to work on weekends is a MUST