Contact Center Manager

Come join our community of builders, dreamers and doers; people who share the collective belief that every person – no matter what their circumstance – should have a place to call home. It’s a bold dream and we need an emboldened team to make it happen.

1,500+ Gurus.
31 Nationalities.
One Great Place To Work.

We’re looking for hustlers, pragmatists and straight-shooters. If you thrive on ‘walking the walk’, rolling up your sleeves and getting deep into the action – come be a part of the Guru team. PropertyGuru is a place where you can be yourself, and where you can make a real difference at the same time. #KeepItReal and #MakeIt Real.

• Agent Trade Marketing - Monetization Assistant Manager (1)

Make A Real Difference at PropertyGuru.
Real Aspirations. Real People. Real impact.

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 41 million property seekersto connect with more than 63,000 agentsmonthly to find their dream home.PropertyGuru empowers property seekers with more than 3.2 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand, Indonesia, and Vietnam.

PropertyGuru.com.sg was launched in Singapore in 2007 and since then PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 15 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio of leading property marketplaces across its core markets; award-winning mobile apps; mortgage marketplace, PropertyGuru Finance; and a host of enterprise solutions now under PropertyGuru For Business, including a high-quality developer sales enablement platform, FastKey, DataSense, ValueNet, Awards, events and publications across Asia.

Responsibilities:  



- Supervision of 10 – 15 Telesales, customer service and sales support

- Monitor productivity and campaign performance reports

- Provide guidance and support to clients post-sale

- Work closely with the customer services, product and marketing teams

- Conduct training classes by presenting company’s product usage

- Ensure team performance exceed sales target

- Provide consultancy to team member and support team member on problem solving.

- Advise client and approach marketing solution to property agent

- Review staff commission, performance and report to Sales Head

Requirements:

- Must be hungry, proactive, highly energetic, tenacious and independent

- 5 years and above in Telesales experience in a fast-paced environment and have team management skill

- Excellent interpersonal, team-working and presentation skills

- Willing to go the extra mile and (sometimes) work long hours

- Able to meet with clients Face-to-Face

- Fluency in English both spoken and written

- Basic understanding of Internet advertising is a plus

- Real estate, Internet or Media experience is a plus - but is not critical

- Ability to start work immediately is preferable

- Ability to speak and present in front of group audiences

PropertyGuru Group is an equal opportunity employer committed to fostering an inclusive, innovative an learning environment with the best employees. Therefore, we provide employment opportunities without regard to gender, identity, race, religion, nationality, age, marital status, disability, or any other protected status, per applicable law. If there is anything we can do to help ensure you have a comfortable and positive interview experience, please let us know.

Advertised: 20/05/2024
Hiring Start: 20/08/2024

#J-18808-Ljbffr