Contact Center Specialist (Mandarin Speaker)

This job is for a Contact Center Specialist who can speak Mandarin. You might like this job because you'll handle customer inquiries, upsell products, and analyze sales trends.

RM 3100 - RM 3300

Full-Time

Job Description

• Attend all inbound and outbound calls/ emails/ chats assigned within the expected timeline.
• Maximizing opportunities to upsell or cross-sell company products and services while ensuring efficiency and courteous to our customers.
• Identify and handle customer inquiries completely and accurately to the satisfaction of the customer, without compromising company’s guidelines and ethics.
• Follow up on customer’s orders (status of delivery and etc.) ensuring efficient communication between departments and on-time delivery.
• Manage customer relationships and maintain customer databases.
• Analyze trends through data accumulated and churn it into sales insight.
• To possess a strong sense of ownership to complete tasks within deadline.
• To participate and be a good team player in meeting overall team processing and business performance.
• Performing other duties assigned by the reporting manager or management team.

Job Requirements

• Diploma, Advanced/ Higher/ Graduate Diploma of Professional Certs holder in any field.
• Preferably with minimum 1 year of working experience in customer service line/ telemarketing/ CRM user.
• Fresh graduates are encouraged to apply.
• Fluency in written and spoken English , Bahasa and Mandarin .
• Skilled in Microsoft Word and Excel, demonstrating strong computer literacy.
• Strong customer focus and outstanding communication skills.
• Effective handling of high volumes of inquiries via telephony and email, and adept problem-solving with a calm approach.

Skills

Customer Service

Communication

Customer Support

Customer Inquiries

Customer Relationship Management

Company Benefits

Parking

Provide parking subsidy

20 days annual leave per year

Medical

Coverage for employee and family

Additional Info

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation