Contact Centre Officer

Look after our customers while we look after you !

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to

What you'll do:

Responsible for serving customer by providing product and service information; resolving product and service problems to ensure customer satisfaction and better customer experience. Being business-minded with generating revenue by offering extended warranty, consumable & accessories products to consumer.

In detail, you will:

• Answer phones professionally and respond to consumers' enquiries (product, service & spare part information
• Acquire detailed knowledge and understand the operation to resolve customer issue and promote good customer experience
• Handle customer complaints, to provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify cross selling opportunities to promote extended warranty, consumable & accessories products
• Close collaboration with internal team – Field Operation, Spare part, Sales & Marketing and Supply chain
• Close cooperation with external – authorized service contractor, dealer and logistic company
• Support any other ad hoc or administrative duties as assigned related to customer service from time to time

Qualifications:

• Diploma/Degree holders
• Has a pleasant disposition and clear intonation over the telephone
• Able to work in fast paced environment, independent, customer focused, result oriented & disciplined
• Able to multi-task, prioritize, and manage time effectively
• Good team player. Flexible in providing coverage and/or availability.
• Fluent English. Good Bahasa Malaysia and Mandarin are advantage.

Where you'll be:

You will be based in Shah Alam office, Malaysia and report to Contact Centre Manager in Malaysia & Singapore

Benefits highlights:

• Call Centre Allowance
• Employee Provident Fund
• Medical & Life Insurance
• Discounts on Electrolux products and services

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find more on:

Electrolux Group
Electrolux Group LinkedIn
Electrolux APAC&MEA: