[CONTRACT FOR SERVICE] Consultant (Smart Meter)

Contract for Service

Location:  Malaysia (MY), SESCO HQ (HQ), Kuching

Company: Syarikat SESCo Berhad, Retail (50034029), ,  

Number of Openings: 1 

Job Category: Contract 

Closing Date: 14 June 2026

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SCOPE OF SERVICES:

1.    System Monitoring & Issue Resolution
•    Oversee smart meter communication using HES, MDMS, billing, and device management systems.
•    Detect and address tampering and abnormalities.
2.    Customer Engagement
•    Support customer outreach events to promote smart meter adoption.
•    Manage and resolve customer complaints related to smart meter operations.
3.    Data Management & Reporting
•    Prepare daily, weekly, and monthly smart meter installation reports.
•    Conduct root cause analysis and identify trends for operational improvements.
4.    Project Coordination & Support
•    Facilitate communication between the operation center and key departments (Revenue Protection, Distribution, ICT, Customer Service).
•    Assist in scheduling meter replacements with the Billing unit.
5.    Procurement planning: 
•    Coordinate procurement planning processes, ensuring all purchases were conducted in compliance with the company’s procurement policies.
6.    Process and Policy Implementation Support: 
•    Prepared memos and internal circulars to communicate new processes and policies related to smart meter installation.
•    Support implementation of new systems, processes, or technologies related to smart metering.

THINKING ENVIRONMENT & CHALLENGES (PROBLEM-SOLVING):

•    Maintain cordial and effective relationship, be courteous to colleagues and customers.
•    High learning agility when there are new procedures, with implementation of new products by SEB.
•    Possess high personal honesty, integrity, trustworthy and accountability.
•    Good listener and toleration, caring and assertive, concise and sincere, friendly disposition & etc.
•    Staying alert and be responsive towards any crisis that can cause negative impact to company by making suitable decisions to resolve the arising crisis immediately.
•    Keeping track of multiple tasks and priorities at the same time.

QUALIFICATION & WORK EXPERIENCE (KNOW-HOW):

•    Bachelor's Degree in Business, Engineering, IT, or a related discipline. 
•    Experience in utility, metering, customer service, scheduling, or project coordination is an advantage.
•    Proficiency in Microsoft Excel and other Microsoft Office applications is preferred.
•    Able to interact and respond to enquiries and complaints in professional manner and effectively.
•    Familiar with SAP - CCS Module, MM Module & etc.
•    Ability to solve problems quickly and efficiently, see all sides of an issue will make me a great asset to the Unit/Department/Company.
•    Knowledge in ZMAARTS such as arrears computation, type of tempering and able analyse case paper.
•    Able to work independently with minimum supervision as well as in a team, proactive and self-confident, self-motivated, positive attitude, flexible and responsive to any changes.

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his position is offered on Contract for Service terms & conditions.