Contract, Inventory & Customer Service Manager - Unlimited Growth Potential

German - Dutch ORYX STAINLESS GROUP is a global leader in the production of stainless steel scrap blends. From our production facilities in the Europe and Asia we supply the biggest smelters worldwide for their stainless steel production.

After the huge success of our Thailand operation, we have started construction of our second yard in Asia. Strategically located in Johor between the ports of Pasir Gudang and Tanjung Langsat, the operation is designed for truck, container and bulk shipments, sourcing domestically in Malaysia, from neighbouring countries, the rest of Asia Pacific and globally.

Starting in Q3-2024 the operations on our production facility comprises of thorough control of incoming materials, metallurgical analysis, sophisticated inventory management, and customising batches for shipping container loads of stainless steel scrap blends to smelters in Japan, Korea, China, and India. All of the above must be accurately recorded and documented. 

From end to end, from confirming a purchase, its contractual documentation, tracking until import customs clearance, offloading on our yard including quality control, reconciliation of order terms, settlement of claims and final payments, the 

CONTRACT, INVENTORY & CUSTOMER SERVICE MANAGER

leads her/his team to document every single transaction meticulously and extensively until incoming materials become registered inventory. Equally, exports must be commissioned, shipping arranged, movements tracked from loading to clearance, administered, recorded and financially settled until our blended products reach our customers throughout Asia Pacific.  

Be the person connecting it all:

Working closely with all departments and the management team, you connect inside our yard and between our operations, suppliers and customers worldwide. You have a strong customer service orientation, internally and externally and keep calm when things get hectic, as they will! You are the go-to-person if anyone wants to know the contract status, where a shipment is, the status and details and our inventory, enabling timely supply to our demanding, large customers regionally.  

Find challenge in operational excellence:

We source materials domestically in Malaysia and worldwide. Our transactions are documented in greatest detail, for our own reference and to satisfy the many government bodies wishing to monitor. Every detail is documented, digitally, yet it is your human touch that makes suppliers and customers stick with us. You and your team deal extensively with government authorities and maintain detailed and accurate information at your fingertips.  

The qualifications and experience you should have:

• At least 8 years involvement in the domestic, regional, and global movement of goods.
• Knowledge of shipping (sea freight), logistics, import & export documentation etc.
• Continuously updated inventory recording, management, and reporting (we use Navision). 
• Credible and competent dealing with relevant government authorities (customs, SIRIM etc.).
• Communicative and collaborative team worker, you deal with every part of the company. 
• Team leader: starting small, growing and grooming it along fast expanding operations. 
• Hands on, familiar with every detail, even if delegated, intervention if necessary, in control! 
• Independent, self-driven, highly motivated and energetic, responsible and reliable.
• High proficiency in English, Excel and Data Management Systems. Obviously good Bahasa. Other languages and dialects spoken in Malaysia and the wider region very welcome.

Opportunity & Offer:

• Join the industry leader: Draw on the deep operational experience of a market leader.
• Be a pioneer: Start up our operation and make them run as best as possible.
• Best in class: Our operations are best -in-class, set standards for the industry in Malaysia.
• Local and Global: Benefit and contribute to our international network of yards.
• Live the future: Join a company committed to recycling and the circular economy, both strategic targets of the Malaysian government plans for tomorrow

Of course, we offer attractive and competitive salary and employment terms. Although we still have time until we start operations, we are hiring NOW to allow for your extensive training, including an extended stay in our operations in Bangkok. 

APPLY TODAY

Read about us under https://www.oryx.com/en/home/