Coordinator, Account Management

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We're looking for a highly organized Account Management Coordinator to support our Key Account Managers (KAMs) in the day-to-day operations of managing our strategic grocery partners. This role is crucial for ensuring smooth execution and timely issue resolution to help our partners succeed on the platform.

What You’ll Do

• Operational Support:
  • Assist KAMs in handling day-to-day operational tasks and troubleshooting issues with vendor accounts or listings.
• Promotion Management:
  • Coordinate and support the uploading of promotional campaigns, ensuring correct setup, timely launches, and accurate data input.
• Vendor Onboarding:
  • Help onboard new vendor branches and ensure all necessary information (e.g., SKUs, pricing, availability) is correctly added and maintained on the platform.
• SKU Management:
  • Assist with the setup and updating of menu items or product listings (SKUs), including descriptions, images, pricing accuracy, and updates.

Who You Are

• Highly organized and detail-oriented with a strong sense of ownership.
• Able to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Comfortable working with spreadsheets 
• Previous experience in an administrative, operations, or account support role is a plus.
• Fluent in English; additional language skills (e.g. Mandarin and Cantonese to communicate with stakeholders) will be a bonus