Coordinator, People Business Partners

About Us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

What we’re looking for:

We are looking for an efficient Coordinator for People Business Partners to provide administrative and operational support to the Sr. Manager of People Business Partner with the execution of talent management programs and processes.  The programs are focused on attracting, retaining and developing top talent at Tarro. The position requires excellent organizational skills, attention to detail, and the ability to handle confidential information with discretion.

What you’ll accomplish:

• You will provide assistance in handling disciplinary cases, employee grievances, and performance improvement plans (PIPs).

• You will assist in creating various disciplinary documents, including Warning letters, PIP letters, Show Cause Letters, Notices of Inquiry, and others are assigned

• Maintain and update all trackers and reports utilized by the People Business Partner team to ensure accurate and timely information.

• You will oversee and process employment confirmations and probationary period extensions for employees, ensuring timely and accurate completion of all related procedures.

• Ensure that managers consistently adhere to the 30-60-90 Day New Hire Check-In process, maintaining timely and thorough completion at each stage.

• Conducts exit interviews with departing employees.

• Other tasks as may be assigned

About you:

• You have 2 to 4 years experience as an HR coordinator/ associate or relevant human resources/administrative position and able to work a 4am - 1pm shift.

• You have a startup or SME background will be ideal. Roll their sleeves up and deep dive on solutions will be appreciated.

• You have a degree or professional certification with relevant experience will be considered.

• Experience working in data, reporting and analytics

• You have outstanding communication and interpersonal skills.

Bonus points:

• You have experience at a data driven organization with experience in Excel reporting.

• You have conflict resolution experience (ideal) not necessary.

• You have the ability to converse and write in Mandarin (preferable)

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!