Coordinator, Rider Recruitment

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Responsibilities include, but are not limited to:

• Work with the Rider Management team to develop recruiting strategies and create innovative ways to source candidates. This includes working with local universities/colleges and community job boards to post the roles.
• Use the existing Applicant Tracking System to manage the full cycle rider recruitment, including but not limited to:
  • Validating applicants’ documents
  • Contacting and managing prospective candidates.
  • Scheduling test rides for riders.
  • Screening drivers for capability and experience.
• Scheduling onboarding sessions and ensuring sessions are all filled. You will need to follow up and re-book candidates as needed.
• Assisting with administrative functions for local leads, such as ensuring that new hire processes and documentations are completed.
• Supporting the new hires with their questions during the first few weeks (eg. first week questions regarding payroll, etc...)

• Previous experience in customer service, sales or administration is an asset.

• Excellent communication skills.

• Strong interpersonal skills.

• Good time management skills.

• Proficiency with Microsoft Excel, Microsoft Office and Google Suite (Docs, Sheets, Slides, etc...) is essential.

• Additional attributes:

• Mental strength and resilience, similar to a face-to-face customer service role, as all interactions are conducted in person.

• Ability to thrive in a dynamic and sometimes unpredictable environment.

• Comfortable working in a warehouse setting.