Corporate Administration Assistant (Bayan Lepas, Penang) - Unlimited Growth Potential

Responsibilities (Account Management Team):

• Handle multiple database processing & system administrations.
• Coordinating with IT department in resolving issues in systems.
• New client account and benefits setup.
• Ensure all membership(s), endorsement & benefits movement are timely and accurately maintained in our core member system within agreed Turn-around time (TAT).
• Timely acknowledgement to our client(s) email on membership(s), endorsement & benefits movement.
• Generating reporting for internal & external stakeholders.
• Handle phone/email queries from clients and able to provide clear and effective solutions.
• Support administrative works such as filling, copying, distributing, scanning, collates general information etc.

Responsibilities (Implementation/ Setup Team):

• Analyse an organization and design its processes and systems
• Assessing the business model and its integration with technology
• Access current state, identify customer requirements and define the future state and/or business solution
• New client implementation
• Servicing administration include preparation of reports, system setups, etc,
• Defines project requirements by identifying project milestones, phases and elements
• Create direct channels of communication to software and application developers
• Maintaining user documentation, including training users and effectively communicating them to the relevant stakeholders
• Maintain an outstanding relationship with clients and internal teams
• Gather IT system/project requirements from end-users and translate them for Software Development team
• Monitor IT project from inception till completion/handover
• Ensure all project milestones are met/exceeded
• Ensure that system setups/renewals are completed within timelines agreed with clients so as not to disrupt service deliverables
• Work closely with team members to achieve the internal and external turnaround time expectations while ensuring accuracy is maintained.

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 3 years of relevant experience
• Passion for service and strong team player
• Able to work independently under minimal supervision
• Converse fluently in English
• Possess effective communication and interpersonal skills
• Proficient in Microsoft Office (MS Words/ MS Excel)
• Diligent, able to multi-task and a strong sense of accountability
• Comfortable to handle big data set in excel