Creator Support Specialist - Spanish - Kuala Lumpur

Qualifications:

• Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
• Strong interpersonal and problem-solving skills.
• Experience managing Discord groups or similar online communities.
• Ability to work independently and as part of a team.
• Experience in game community management and UGC game operations.
• Knowledge of conflict resolution strategies to maintain a positive community.
• Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite
  (UEFN), Minecraft Plugin & MOD, etc.)
• Experience in UGC project development, understanding workflows, and best practice

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

(May perform other duties as requested that may not be specifically addressed in this document)

Overview of the Role:

• Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
• Communicate effectively through various channels, including online Q&A sessions and
  documentation.
• Gather and document feedback from creators to enhance the overall support program
• Manage online communities, including Discord, and foster a positive environment
• Assign game development tasks to creators based on project schedules
• Clarify task requirements, track progress, and ensure timely delivery
• Collaborate with internal teams to implement improvements based on creator feedback
• Communicate with the creator to adjust based on internal feedback concerning the deliverables.