Credit Recovery Specialist

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Handle incoming and outgoing calls for credit related matters 
  


• Make profitable spend decisions based on risk assessment and card member profiles 
  


• Recommend cancellation or suspension of spending privileges where required for card members. 
  


• Effectively negotiate and discuss alternate payment arrangements 

Minimum Qualifications

• Any customer servicing or customer facing background is basic requirement


• Credit, collection, recovery and spend enablement decision making experience would be an added advantage but not essential 
  


• Excellent communication skills in English both verbal and written. Additional language such as Mandarin would be an added advantage. 
  


• Good interpersonal skills, mature and patience in handling difficult customers. 
  


• Good analytical skills with attention to accuracy and detail. 
  


• Able to make sound decisions effectively and promptly. 
  


• Must be able to work toward deadlines and handle multiple tasks. 
  


• At a minimum, intermediary capability across standard Microsoft office platform 
  


• Basic understanding on MAS Regulations 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 


• Pay for Performance Scheme (P4P)


• Support for financial-well-being and retirement 


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 


• Flexible working model with hybrid or onsite arrangements depending on role and business need 


• Generous paid parental leave policies (depending on your location) 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.