Critical Power Service Specialist

Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will plan and execute work on a first-time right approach with customers. You will also showcase your expertise by displaying a clear understanding of sense of urgency and care in your own area of responsibility.

The work model for the role is: #LI-hybrid

This role is contributing to the Electrification Smart Power Business based at Petaling Jaya, Malaysia.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.

• Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.

• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.

• Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future.

• Installation and commissioning of UPS, electrical system within data centers, ensuring proper setup, integration, and optimal performance.

• Respond promptly to emergency breakdowns, prioritize repairs, and restore cooling systems swiftly to minimize disruptions to critical data center operations.

Qualifications for the role

• Diploma / Bachelor's degree in Electrical Electronic Engineering or related field (preferred).

• More that 5 years of field service experience is highly preferred for senior.

• In-depth knowledge of UPS, electrical systems, PTU systems and mechanical troubleshooting techniques.

• Strong attention to detail, problem-solving skills, and the ability to manage time effectively.

• Travel Flexibility: Demonstrates strong willingness to travel to customer sites and data centers across Malaysia (e.g., Cyberjaya, Johor Bahru, Petaling Jaya), with openness to regional travel across Southeast Asia if required

• Communication: Strong interpersonal skills to communicate clearly with clients, vendors, and internal teams during system maintenance or emergencies.

Be part of a purpose-driven organization making a real impact on global energy efficiency and sustainability through innovative electrification solutions.

Grow your career in a high-performing, collaborative team with access to world-class learning, development, and leadership programs.

Enjoy a flexible hybrid work environment that values work-life balance, inclusion, and a safety-driven culture.

Benefits

We also offer our employees the following benefits:

• Attractive remuneration along with incentives based on performance

• Comprehensive medical and insurance coverage

• Learning, development programs

• hybrid/flexible work practices

• Inclusive and safety-driven work culture

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and

manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

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