CS Specialist - Airline Industry (TW & LA)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
  
• Comprehensive medical, insurance, or social security coverage
  
• World-class workspaces
  
• Engaging activities and recognition programs
  
• Strong learning and development plans for your career growth
  
• Positive culture for you to #BeMore at work
  
• Easy to locate area with direct access to public transport
  
• Flexible working arrangements
  
• Be coached and mentored by experts in your field
  
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.


• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.


• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.


• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.


• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures


• Build sustainable relationships and engage customers by taking the extra mile


• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.


• Preferable with minimum 1 year of experience in a customer service/call center environment (Taiwanese market will be a plus!) .


• Possesse strong time management skills and motivated to exceed expectations.


• Interest in customer service and the Airline industry.


• Strong problem-solving skills, work independently, fast-paced working & multi-tasking environment.


• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)


• Excellent verbal and written communication skills in English and the language of the supporting market (Mandarin speaker will be advantage).
  


• Only open for local Malaysian

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.