Customer Acquisition/Customer Care (Telesales)

Customer Acquisition/Customer Care (Telesales)

This job is about reaching out to potential customers through calls and social platforms to boost sales. You might like this job because you get to use closing techniques and adjust strategies based on customer feedback to achieve monthly targets.

RM 3000 - RM 8000

Full-Time

Job Description

• Conduct outbound calls and use social platforms to personally welcome newly registered customers & use closing techniques to persuade customers to purchase our product.
• Develop and execute strategies to work on finding a potential customer through various channels including call and social media to boost sales.
• Stay informed about industry trends and competition to adjust strategies accordingly to achieve monthly target.
• Seek feedback from customers to have sight on their participation journey, keep record of insights to optimize future acquisition strategies.
• Handling acknowledging rejections and provide alternative approach even in difficult situations.

Job Requirements

• Sales Experience: Candidates with 1 year+ experience as a telesales/call center (outbound) representative or in a related sales function are required. 
• Multilingual Proficiency: Proficient in English, Mandarin, and Bahasa Malaysia with exceptional command in reading, writing, and presenting.
• Basic Microsoft Office products in PowerPoint and Excel.
• Able to work on shifts, weekends, and public holidays.
• Interpersonal Skills: Strong phone contact handling skills and active listening. Great interpersonal skills, with the ability to interact with people at all levels.
• Adaptability and Fast-Paced Environment: Effective team players who like to work in a fast-paced and dynamic environment.
• Results-Driven: Results-driven with a focus on meeting and exceeding monthly acquisition targets.
• Confident, enthusiastic, professional, and pro-active approach.

Skills

Communications

Creative Problem-Solving

Company Benefits

Birthday Celebartion

During Employees birthday, we will sent cake and ang pau to the birthday baby.

Medical & Insurance

We cover medical fees for all the staff. Medical insurance will provided after confirmation and its cover in and out patient.

In Alphatel, we treat all the Employees as our asset. So on and off we go many bonding activities with all the Alphas, and spend time together.

Additional Info

Company Activity

Last active - 1 hour ago

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation

Business Development, Customer Service, General Sales

Customer Acquisition/Customer Care (Telesales)