Customer Banking Service Support - Mandarin Speaking - with Growth Opportunities

Syarikat : Teleperformance Malaysia Sdn Bhd

Jenis Pekerjaan : Sepenuh Masa

Bilangan Pemohon

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Penerangan Pekerjaan - Customer Banking Service Support - Mandarin Speaking - with Growth Opportunities

We are looking to hire an enthusiastic Customer Banking Service Support - Mandarin Speaking to join our multidisciplinary team at Teleperformance Malaysia Sdn Bhd in Penang.
Growing your career as a Full time Customer Banking Service Support - Mandarin Speaking is an unparalleled opportunity to develop relevant skills.
If you are strong in emotional intelligence, people management and have the right determination for the job, then apply for the position of Customer Banking Service Support - Mandarin Speaking at Teleperformance Malaysia Sdn Bhd today!

Job Details

Location: Penang Island
Shift : 5 working days

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat)Ensure efficient problem and complaint resolution
Acquire product knowledge and service skill through staff briefing and coaching from Team Manager
Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
Adhere to the policies set by the company

Qualifications:

Have a minimum of 6 months of Customer Service Experience in banking.
Demonstrate excellent communication skills, encompassing fluent verbal and written proficiency in both English and Mandarin language.
Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
Willing to relocate to Penang
Willing to work Night shift

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