Customer Care Executive - Start Now

Job Descriptions:

• Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.
• Implement sales plans and ensure high standard of sales and service levels is provided to customers
• Follow up on leads and participation of marketing and business development activities
• Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products
• Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers
• Maintain Optimax standards and observe Group Compliance Policy
• Assist in any adhoc projects assigned

Requirements:

• Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line
• Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply
• Able to converse in English, Bahasa Malaysia and Mandarin
• Good communication, negotiation and interpersonal skills
• Proactive approach to problem solving and willing to learn
• Results-driven and able to work independently to achieve sales targets
• A team player with an energetic and flexible working style 
• Position based in Penang.