CUSTOMER CARE EXPERT - Urgent Hire

Syarikat : Private Advertiser

Jenis Pekerjaan : Sepenuh Masa

Kuala Lumpur

Bilangan Pemohon

000+

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Penerangan Pekerjaan - CUSTOMER CARE EXPERT - Urgent Hire

We are eager to add an analytical CUSTOMER CARE EXPERT to join our inspiring team at Private Advertiser in Kuala Lumpur.
Growing your career as a Contract/Temp CUSTOMER CARE EXPERT is an exceptional opportunity to develop useful skills.
If you are strong in creativity, negotiation and have the right aptitude for the job, then apply for the position of CUSTOMER CARE EXPERT at Private Advertiser today!

Position Summary:

Are you ready to be the voice of our brand and make a real impact? Join our team as a Customer Care Expert, where you'll connect with customers over the phone, resolve their concerns, and ensure they receive top-notch assistance. Your mission? Greet customers warmly, understand their needs, and provide stellar support.

Responsibilities:

Engage with customers over the phone, offering helpful information and support.
Handle a busy stream of inquiries with professionalism and efficiency.
Meet productivity targets without compromising on service quality.
Swiftly resolve calls within agreed timeframes.
Take ownership of individual and team performance goals.
Uphold strict standards of integrity and confidentiality, safeguarding customer information.

Requirements:

SPM/Diploma/Degree
Experience in customer service roles is desirable
Good command of spoken and written English and Bahasa Malaysia
Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
Stress tolerance and ability to work under pressure
Able to start immediately

Why Join Us at SRG?

Unlock Your Potential: High-performance incentives to boost your earnings.
Career Growth: Abundant opportunities for advancement as we expand.
Supportive Environment: Comprehensive training and ongoing support to propel your career.
Learn from the Best: Personalized coaching and mentoring from industry experts.
Dynamic Experience: Immerse yourself in the fast-paced BPO Call Centre Industry.
Skill Development: Hone your communication and negotiation skills.
Convenient Location: Easily accessible KL Sentral office, connected to all modes of public transport.
Vibrant Workplace: Enjoy a fun, engaging work environment with exciting activities and recognition.
Employee Benefits: Medical claims, employer's EPF contribution, and social security coverage.