Customer Care Officer - Dynamic Team

Charge+ is a leading integrated EV charging solution provider serving Southeast Asia, with the mission to catalyse the proliferation of electric mobility in the region. Its suite of integrated solutions include a proprietary ultra-slim charger, smart charging software and innovative business models. Charge+ operates about 2,000 EV charging points across Southeast Asia today, and aims to have at least 30,000 charging points by 2030. Charge+ is also uniquely placed as a comprehensive charging operator serving the public housing, condominium, commercial and industrial building segments. With Singapore as the springboard, Charge+ is also operating in Malaysia, Thailand, Vietnam, Indonesia and Cambodia. For more information, please visit www.chargeplus.com

Responsibilities

• Provide timely solutions and support to all customers enquiries via calls and/or emails.
• Provide technical assistance and troubleshooting if applicable (training will be provided)
• Maintain detailed records of customers interactions and feedback to improve service

Requirements

• At least 2 years of relevant working experience in a call centre setting 
• Experience in supporting both Singapore and Malaysia markets is a must
• High proficiency in English to respond to customers feedback
• Excellent interpersonal skills to interact with a variety of individuals
• Strong written and verbal communication skills
• Detail-oriented
• Able to work in shifts