Customer Care Officer - Livebot

Syarikat : Time's Group

Jenis Pekerjaan : Sepenuh Masa

Malacca City, Malacca

Bilangan Pemohon

000+

Mohon Sekarang

Penerangan Pekerjaan - Customer Care Officer - Livebot

At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Why you should join us?

You’ll love this role if you get your kicks by helping others. We’re looking for Customer Care Officer in Livebot who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Key Responsibilities :

To support customers via bots (devices) in Singtel Shops.
Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer’s need.
Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
Take in service application and request for back office or self-processing.
Work closely with team members and leaders at all times to achieve quality results & productivity.
Participate in ad-hoc projects as requested.

Key Requirements :

At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent.
Entry level candidates are encouraged to apply and explore. Otherwise at least 1 year of working experience in Customer Services field is required.
Customer oriented with good interpersonal and communication skill.
Ability to perform in a fast paced environment and work well under pressure.
Flexible to changes in work schedule.
Willing to work rotating shifts including weekends and public holidays.

Your application will include the following questions:

What's your expected monthly basic salary?

Do you have customer service experience?

How would you rate your English language skills?

How much notice are you required to give your current employer?

Telecommunications & Internet Service Providers

Sudong Sdn Bhd, a fully owned subsidiary company of Singapore Telecommunications Ltd (SingTel) is Asia's leading communications group providing a portfolio of services including voice and data services over fixed, wireless and internet platforms.

Our Vision

To be a leading communications and digital services provider.

Our Mission

We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders.

Our Values

Cultivate A Growth Mindset

We seek to cultivate a growth mindset, to stay curious, learn and grow and innovate the next big idea.'

Operate With Integrity

We operate with integrity, and the highest ethical standards, doing what’s right and not what’s easy.

Make Customers First

We are passionate about delivering the best customer experience and every interaction counts.

Teamwork is at the heart of our successes and something we maximise because great things happen when we work together.

Innovate with a Challenger Spirit

We innovate with a challenger spirit, not stay safe and rely on old ways and processes, but to do things differently, push boundaries, and create a better world for future generations.

Take Ownership

We take ownership, follow up on commitments to deliver impact and be the best of us.