Customer Excellence Executive (Mandarin Speaker)

Customer Excellence Executive (Mandarin Speaker)

This job is for a Customer Excellence Executive who is fluent in Mandarin, assisting customers with orders and resolving issues. You might like this job because it offers free parking, maternity leave, and opportunities for advancement.

RM 2500 - RM 3000

Full-Time

few days ago

Job Description

• Non-Chinese candidates are encouraged to apply if you can communicate in Chinese fluently
• Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
• Maintain a positive, empathetic, and professional demeanor towards customers at all times.
• Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
• Resolve customer issues promptly and follow up to ensure satisfactory resolution.
• Collaborate with the production and operations teams to enhance customer satisfaction.
• Enhance operational systems, processes, and best practices to support the organization's mission.
• Contribute to short and long-term organizational planning strategies.
• Free parking
• Maternity leave
• Opportunities for promotion

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Job Requirements

• Possess advanced proficiency in English language skills.
• Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
• Demonstrated experience in sales or customer care roles.
• Strong interpersonal communication abilities.
• Self-motivated with a sense of urgency.
• Thrive in a fast-paced environment, with startup experience being beneficial.
• Skilled in multitasking, prioritization, and time management.
• Dedicated to enhancing customer experiences for increased retention and loyalty.
• Maintain composure and empathy in high-pressure situations.
• Detail-oriented and analytical.
• Excellent collaboration and interpersonal skills.
• Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
• Familiarity with CRM tools is a plus.
• Experience in e-commerce, retail, or consumer product support.

Skills

Customer Service

Communication

Interpersonal Communications

Self-Motivation

Customer Relationship Management (CRM) Software