Customer Experience Executive

FUNNOW Group – The leading lifestyle booking platform group in Greater Southeast Asia, operating in seven countries: Singapore, Hong Kong, Malaysia, Thailand, Philippines, Japan, and Taiwan, with its four brands: FunNow, Eatigo, Niceday, and TABLEAPP. By adhering to digital transformation (DX) and yield management with AI, we are revolutionizing the retail industry and remain committed to our vision of making people happy! 

THE POSITION: Customer Experience Executive

Seeking a highly motivated and energetic candidate for the position of Customer Experience Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail and empathy for our customers is crucial for this role.               

WHAT YOU’LL DO:

• Respond to user queries from various platforms including but not limited to online chats, calls and emails


• Work closely with the all members of the Customer Experience team to manage user expectations


• Share your insights on the user experience report with the team


• Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.


• Assist in onboarding new team members


• Be a subject-matter expert on team processes and policies
  
  

WHAT YOU’LL NEED:

• Fresh graduates are welcome to apply


• Excellent Communication Skills


• Ability to listen and empathize with the situation


• Experience in a customer-facing role, preferably in the technology or hospitality industry 


• Ability to work independently and collaboratively in a fast-paced environment with a focus on delivering results 


• Resourceful and capable of learning fast and independently


• Open to flexible working arrangements (e.g. Holidays and Weekends)


• Good command of spoken and written English and Mandarin/Cantonese


• Past experience in CRM software (e.g. salesforce, freshdesk, zoho) and google workspace