Customer Experience Officer

RESPONSIBILITIES:

• Attend outbound & inbound calls in courteous manner and provide excellent services to meet customers expectations and handle complaints effectively with confidence.
• To handle administrative and ad hoc tasks such as customer request for HP Agreement, registration card, help to wrap loyalty merchandize to send to customers, to archive the Insurance policies
• Diligently perform relief function as assigned in absence of any team member.

JOB REQUIREMENTS

• Min SPM holder
• Fresh Graduates is encouraged to apply
• Effective in multitasking, fast learner, a strong team player
• Good communication and interpersonal skills.
• Well versed in English and Bahasa Malaysia.