Customer Experience Officer - Hiring Immediately

Roles & Responsibilities:

• Be the first point-of-contact for our customers seeking assistance, including intermediaries
• Coordinate with internal teams to resolve customers’ concern
• Follow-up and update on customers’ requests and status
• Upkeep of professional service within desired SLA & NPS rating
• Handle quotation and enquiries across various line of businesses offered by the Company
• Ensure accuracy and completion of enrolment forms for submission
• Able to conduct telesales activities professionally when required

Qualifications & Requirements:

• An excellent individual contributor as well as supportive team member to identify and suggest possible improvements on processes
• Meticulous and compliant with company’s policies, procedures and guidelines
• Preferably holds General Insurance certifications
• Minimum 1-2 years of telesales experience
• Familiar with general insurance personal lines products
• Experience in call centre management and telephony tools
• Demonstrate sales ability and professional/technical knowledge of sales process and techniques
• High level of interpersonal skills at multiple levels
• Pleasant telephone voice