Customer Experience Specialist - Mandarin Speaker - Only Malaysians

• Skill : Customer Experience Specialist
• Exp Level : 1 to 5 Yrs
• Nationality : Malaysians

• Ability to work independently and complete tasks with minimal supervision

• Organized, detail-oriented, and demonstrates strong follow-up skills
• Willingness to learn and adapt to new technologies and tools
• Possession of a recognized diploma or degree in any discipline; finance-related qualifications from English-based universities are preferred
• 1–3 years of relevant work experience preferred
• Strong communication and interpersonal skills
• Willing to work in alignment with Singapore standard business hours (9:00 AM – 6:00 PM)

Support Wealth Management growth across B2B and B2C channels by engaging with advisors and clients

Manage client interactions across various market segments, including retail and corporate clients

Conduct manual system checks for ad-hoc projects as part of monitoring and follow-up activities

Handle service enquiries on the B2B FAME platform and gather feedback to support platform improvements

Apply knowledge of client onboarding requirements, policies, and regulatory guidelines

Assist with account onboarding and trade submissions within defined timelines

Maintain working knowledge of equities and wealth management products

Prepare standard and customized analytical reports for channels and B2B partners to support decision-making

Annual Leave (AL): Up to 21 days per year

Medical Leave (ML): 12 days per annum

Medical Coverage provided

Performance Bonus: 2 bonuses per year

Public Holiday Replacement Leave

Optical and Dental Coverage