Customer Project Manager

Industry
Manufacturing Industrial UPS 

We are looking for a Customer Project Manager (f/m/d) in Malaysia to make an impact in our business.

Location
Shah Alam, Selangor, Malaysia.

What’s in it for me?
• Global family leave.
• Comprehensive medical insurance.
• Personal development opportunities.
• Interactive employee engagement activities.
• Be part of a growing company with an excellent industry reputation, a recognized leader in a market where energy services are in demand.
• Positive corporate culture and strong teamwork.

Your responsibilities:
The Customer Project Manager is the primary customer contact person in managing customer projects to ensure projects are delivered within timeline, scope and cost.

The Customer Project Manager is also responsible in managing customer
communication and act as customer focal point throughout project execution
Internal immediately from project transfer stage from Sales department through to the closure of the project.
 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Management:

• Point of contact for Project and Technical Communication with the customer during FAT.
• Responsible for customer inspections (PIM/FAT/Packing Inspection).
• Ensures that Customer requests and questions are answered or transferred to the project team if they cannot be addressed immediately.
• Travel for Kick of Meetings (KOM) / progress meetings depending on projects when necessary.

FAT Execution:

• Makes sure upfront that the systems are ready for FAT.
• Performs FAT with Client on behalf of Outstation PMs.
• Ensures that Outstation PMs initiate planning of the FAT on time.
• Identifies and minimizes non-conformance costs (Punch Items and Re-FAT).
• Ensures a proper Closing of Punch Items.
• System Release if all pending Items have been closed.

3rd party supplier (sub supplier) Management/Inspections:

• Attends FATs of 3rd party supplies at the supplier Site on behalf of the Outstation team.
• Attends Meetings and audits of 3rd party supplier if required. 

Communication and Coordination:

• Ensures targeted and full communication within the project team and with stakeholders on an international basis.
• Establishes key relationships within the factory.
• Listens to others and communicates in an effective manner.

Project Execution (Planning, Steering & Controlling):

• Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.
• Handles the planning elements and milestones according Customer Project Process in coordination with the Project Planning, Operation, Engineering & Customer Service teams (when necessary).
• Identifies and minimizes non-conformance costs.
• Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.
• Monitors document submission status in cooperation with documentation teams.
• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action.
• Performs project close review (commercial, lessons learnt, best practice)
• Ensures a proper handover of the project to the Customer Service department.

Finance Management:

• Leads the project within the defined budget.
• Has cost and margin responsibility for the project as defined at project start.
• Initiates invoicing according to project progress and follows up payment status.
• Reviews initial project calculation, highlight and clarify discrepancies.
• Participate at monthly project control reviews.
• Optimizes project profitability.
• Review final project performance.

Risk-, Opportunity- and Claim Management:

• Throughout project life cycle, identifies, assesses and monitor all risk factors and opportunities.
• Assesses the contract in terms of claim-relevant significance.
• Work closely with Legal department for legal advise.
• Devises suitable strategies for risk mitigation (elimination, reduction).
• Informs customer, management and project team about scope deviations.
• Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering.
• Identifies Opportunities for additional business (define costing, prepares offers and negotiate change order) in close collaboration with purchasing and Sales/Tendering).

3rd party supplier (sub supplier) Management

• Involves purchasing at an early stage of the project.
• Involves qualified subcontractors/partners in a timely manner.
• Leads commercial clarifications with support of purchasing and procurement.
• Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies , initiates timely suitable action.

Leadership & Communication

• Participates at internal project reviews and management information meetings concerning the project status.
• Ensures targeted and full communication within the project team and with stakeholders on an international basis.
• Establishes key relationships within the factory.
• Listens to others and communicates in an effective manner.
• Supports, trains and coaches new team members based on processes.

KNOWLEDGE AND SKILLS – REQUIRED

• Must posses Degree in Electrical Engineering.
• 5 – 7 years in the electrical industry.
• 5 – 7 years of project management experience, in systems / equipment business.
• Strong communication skills (situational adapted, sensitivity, politeness).
• Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business).
• Fluent in English (written and oral).
• Ability to handle several projects in parallel.
• Experience in the O&G Industry.

PERSONAL ATTRIBUTES

• Leadership Capabilities, e.g. team development, team motivation, coaching,
• mentoring

- Results/Solution Orientation

- Motivation and Inspiration

- Customer Focus

- Decision Making

- Organizational and Quality orientation

• Ability to work in an international and multicultural environment.
• Initiative to acquire knowledge and skill to continuously improve job
• performance.