CUSTOMER RELATIONS OFFICER (CINEMA CREW) - Seri Manjung (Perak) - Opportunity to Make a Difference

Role Summary

Responsible for delivering and maintaining a high level of customer service at ticket box and concession as well as other touch points.

Role Requirements

Languages Required:

• English & Bahasa Malaysia

Working Hours: (Shift/operational)

• Rotating shift

Qualifications, Knowledge and Skill Requirements

Minimum Qualification & Field of Study :

• Minimum SPM with good command of Bahasa Malaysia and English.
• Past experience relevant to our company requirement also considerable.

Minimum Year(s) of Work Experience and preferred field of Work/Industry :

• Knowledgeable and experience in retail, f&b and servicing line is an added advantage.

Skills and Competencies :

• Computer literate is added advantage

Personal Attributes :

• Friendly, active, fun and outgoing.
• Pleasant personality with good interpersonal skills and able to liaise with people from all levels
• Team spirited, responsible and with positive work attitude
• Able to work shifts, weekends, midnights and public holidays.

Principal Accountabilities

Customer Service

• Welcomes and connects with every customer.
• Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
• Responds to customer needs and says thank you to every customer.
• Demonstrates the good behaviour by taking care of customer needs.

Cash Handling

• Follows cash handling procedures and cash register policies.
• Maintain and ensure smooth operation of sales at the ticketing box and candy bar.

Sales

• Upselling and suggestive selling
• Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals.

SOP Compliance

• To ensure SOP compliance at all the touch points.