Customer Relations Specialist

A Day in Your Life at MKS:

As a Customer Relationships Specialist, you interact with customers, company sales and/or service personnel to handle a variety of pre-sales or post-sales service functions. In this role, you will report to the Customer Service Manager.

You Will Make an Impact By:

• Maintains direct contact with customers before and/or after the sale.
• Quotes prices, offers promotions and discounts were applicable.
• Develops customer communications regarding new laboratory or future customer needs to promote future sales.
• Works with various departments to meet sales goals.
• Focus of work may be in pre-sales, post-sales, or both.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• May schedule field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• May also have some contract administration responsibility, however it does not represent the majority of their work.

Skills You Bring:

• Bachelor’s degree in Business Administrative or related field
• At least 5 years experiences in customer service field
• Good command of spoken and written communication skills Customer orientation with good service-minded attitude, ability to remain professional and courteous with customers at all times
• Ability to coordinate across functions and locations to ensure successful outcomes
• Self-motivated with high sense of urgency, resourcefulness and adaptability
• Effective time management skills including sequencing of own works with effective resource management

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [email protected] .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role