Customer Sales Operations Specialist (Mandarin Speaking)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR54456 Customer Sales Operations Specialist (Mandarin Speaking)

As a Customer Sales Operations Specialist (CSO) at Micron Technology, Inc., you will be responsible for interacting with our customer base in order to maintain and grow Micron’s customer relationships. It will be necessary for you to collaborate with internal and external stakeholders to ensure market share and sales plan goals are met, while taking into account Micron’s best interest. In Sales Operations we aim to make the order process as efficient as possible and ensure we take full ownership and responsibility for solving any customer issues. This will require you to build and maintain a network of contacts with internal teams in order to help support and ultimately provide an exceptional experience for Micron’s customers.

As a Customer Sales Operations Specialist you will achieve this by continually striving towards our Sales Operations Strategic Objectives; Exceptional Customer Experience, Revenue Optimization, Inventory Management and Professional Development.

Key Responsibilities: (Customer Service)

· Sox compliant order entry and management of orders.

· Day to day management of customers’ accounts ensuring that a professional, collaborative and engaged relationship is developed and maintained.

· Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.

· Proactive monitoring/analyzing of sales forecast to identify gaps between supply and demand.

· Collaborate closely with internal partners for operational efficiency.

· Focal point for customer related operational issues /escalations.

· Identify and strive for continuous improvement including the establishment of global best practices for customer support.

· Remain knowledgeable about all organizations products and services to support sales efforts, as well as Customers’ products and market to better serve customers’ needs and to represent Customer at Micron.