Customer Service

Company Background: Service Provider (Car Insurance) 

Work Location: Malim Jaya, Melaka

Working Day: Monday to Friday (8:30am - 5:30pm)

Salary: Basic + KPI Bonus 

Key Responsibilities:

• Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
• Provide accurate information on insurance packages, coverage, claims processes, and benefits
• Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
• Guide customers through claim submission and status updates
• Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
• Coordinate with underwriting, claims, and operations teams to resolve complex queries. 

Requirements:

• Proficiency in Mandarin is a must; business market is mainly Mandarin-speaking.
• Minimum SPM or equivalent
• Fresh graduates are encouraged to apply
• Strong verbal and written communication
• Ability to handle customer objections and inquiries professionally

Interested candidate please apply online or email your updated resume to:

[email protected]