Customer Service

Description:-

• Response to customer inquiries via telecommunication channels (calls, emails, chats, web tickets).

• Perform user guidance at Level 1 and 2 wherever possible and strive for first call resolution.

• Clarifying the customer's complaint and escalate priority issues and reporting to the high-level management to resolve user issues.

• Following up complicated customer calls where required.

• Completing call notes and call reports as necessary and updating them in the CRM.

• To perform shipping tasks - receiving, issuing, shipping and other related duties instructed by the superior.

• Complying with company directions, policies and SOPs.

• Provide customer service support the sales team.

• Updates job knowledge by studying new product descriptions

• Participate in additional training courses as and when required.

• Other duties as assigned

Requirements:-

• Candidates must possess a Diploma in Computer Science/Information Technology or equivalent fields

• Candidates must have a good command of written & spoken English & Bahasa Malayu & MANDARIN

• Candidates must have basic IT knowledge/ background/ experience

• Candidates with 1 to 2 year(s) of working experience in the related field would be an added advantage.

• Skills needed: Good communication/ customer service skills, accurate and logical problem solving, multitasking skills, and the ability to work in a team environment.

• Experience in reporting using Microsoft Excel or Google Sheet is an added advantage