Customer Service Admin - Urgent Hiring

We are looking for a dedicated Customer Service Admin to provide exceptional service to our clients. The successful applicant will be the frontline of communication, addressing customer inquiries and ensuring a smooth service experience.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat with professionalism and courtesy.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with the operations team to resolve any customer issues promptly.
• Assist in processing orders, forms, applications, and requests.
• Contribute to the improvement of customer service procedures and policies.

Qualifications:

• High school diploma; further education in Customer Service or related field is a plus.
• Experience in a customer support role is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and remain calm under pressure.
• Proficiency in Microsoft Office and Excel
• Communication skill in both written and spoken Mandarin, English & Bahasa Malaysia
• Mandarin speaking will be added advantage as we seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients

Why join us:

• Friendly working environment.
• Team culture - highly practical and results oriented
• We offer attractive bonus pay-outs to all our performing employees.
• We provide a safe working environment
• Training will be provided

Working Hours

Mon to Friday: 9AM to 6PM