Customer Service Agent (Healthcare/US Market/Night Shift)

Attractive remeneration package as a Customer Service Officer to support US Healtcare Market 

Information: 

Working hours: Mon - Sun, 8pm - 8am, PERMANENT NIGHT SHIFT

Shift Timing: 5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice 

Language: Mandarin or Cantonese & English Voice Support 

Salary: RM4500 Basic + RM300 KPI  + RM300 Night shift 

Working location: KL Sentral

Responsibilities: 

• Take call and provide accurate answer to customer queries. 
• Delivery excellent customer support & services and offering patient assistance at all times.
• Respond to customer’s inquiries over knowledge acquired through training (client product,  continuous improvement, and refresher courses). 
• Deliver customers support & services effectively through active communications. 
• Meet and exceed all key performance indicators set by the company and the client. 
• Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement. 
• Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance. 
• Abide to De-escalation processes that involving dissatisfied customer. 

Requirements: 

• Minimum 1 year relevant working experience in voice channel support in customer services. 
• Minimum Diploma Holder or higher is preferred. 
• Must pass SVAR Test and email assessment.
• Proficient in Mandarin either Cantonese and English is a must.
• Malaysian Native speaker with above or more required languages is an added advantage.
• Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving. 
• Always perform duty in professional manner at all times.
• To demonstrate willingness and effort to offer help needed to customer and peers with respect.
• Being attentive during training & call handling.
• Equipped with negotiation skills and able to handle difficult customer over the phone calls. 
• Proficient in general computer knowledge & skills. 
• Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive.
• Always acknowledge and deliver respond to Team leader or supervisor. 
• Flexible and quickly adapt to new processes and information changes.
• Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

1. Reasons for leaving ALL your employment
2. Current and/or last drawn monthly salary (please provide breakdown)
3. Expected monthly salary
4. Availability

We regret only shortlisted candidates will be notified.

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Career International - FOS Pte Ltd

EA License No: 14C6926

EA Personnel: Foong Mei Qi

EA Personnel Reg No: R22106936